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Policies and Procedures
Lakeside Pet Sitting
All polices & procedures have been established in order to allow Lakeside Pet Sitting (LPS) to provide the most Excellent Customer & Pet Care Available. We appreciate your trust in our expertise and years of experience. Our Policies & Procedures have been put in place solely to Benefit Our Clients & Pets.
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1. Visit Length and Arrival Times: Visit length may vary 10 minutes longer or shorter from the scheduled amount of time. The visit length starts then your sitter starts gaining entry and ends when your sitter finishes securing your home. All entry/exit time is a part of your scheduled visit length. Visit arrival will vary within the scheduled 2-3 hour time window. More specific arrival times will be honored when possible but are never guaranteed
2. Service Providers: Pet Sitting services are provided by managers & employees of LPS only. Services will be scheduled with the clients primary pet sitter whenever they are available. When the primary pet sitter is not available, requested services will automatically be scheduled with another pet sitter employed by LPS. Your pet sitting may be reassigned to another employee pet sitter or LPS management at ANY TIME due to factors beyond the control of LPS. NO OUTSIDE PETS OR NON LPS Employees are allowed to be brought on client property by the employee pet sitters.
3. Payment: LPS accepts cash, check, paypal, venmo and cashapp payments. ALL payments are due at the end of services. Any invoice in the amount of $200.00 or more will require half payment before and half when you return. Services WILL NOT be provided if half-payment is not received prior to the start of services.
Due to the very high demand for our services we cannot make any exceptions to our payment policies.
4. Additional Pet Care Assistance And Other Scheduled Services: Lakeside Pet Sitting is not responsible for other persons in your home prior to, during, or immediately after our services have been rendered and who are not employee’s of Lakeside Pet Sitting. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbors. It is understood that the client will notify anyone with access to the home that the services of Lakeside Pet Sitting have been engaged. If people are entering your home other than LPS owner, OTJ training or employees. LPS cannot be held responsible for the loss, injury, or death of your pets. LPS will also NOT be held responsible for any damage to your home or theft that occurs if anyone other than LPS is entering your home or property.
5. Inclement Weather: Lakeside Pet Sitting uses the best judgment in caring for your pets(s) and home at the time of inclement weather. Lakeside Pet Sitting will try to carry out your instructions to the best of LPS ability.
6. Medication/Vaccinations/Immunizations: LPS will attempt to administer medications as directed but is not liable for complications that arise as a result. LPS will not provide service for any pet that has any form of active contagious illness. We require that all pets have the necessary vaccinations and immunizations required by law before service begins. We may require proof of up to date rabies vaccination and an up to date rabies tag is required to walk pets off of clients property.
7. Injury of LPS: It is the client’s responsibility to disclose all previous bite, aggression, and health history of their pets. It is also the client’s responsibility to disclose ALL possible safety hazards in and around their home. If a pet care provider of Lakeside Pet Sitting is bitten or exposed to any disease or ailment received from the client’s pet(s) the client will be responsible for all costs and damages that may be incurred as a result. This includes the owner of Lakeside Pet Sitting, employees, and independent contractors. If a pet care provider of LPS is injured or exposed to any disease or ailment received from hazardous conditions in the clients home or property, the client will be responsible for all cost and damages that may be incurred as a result. This includes the owner of Sarah’s Pet Sitting, employees, and independent contractors. It is the client’s responsibility to provide a safe and hazard free environment for pet caregivers as well as their pets.
8. Fences: Lakeside Pet Sitting does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area. This includes electronic, wood, metal or any other type of fence. The use of invisible fences is at the risk of the client. LPS is not responsible for any injury, loss, or death of your pet that results from us being instructed to use an invisible fence. NO pets will be left by LPS unsupervised between visit in an invisible fence or tied in the yard. If friends or neighbors visiting your pet leave your pet in an invisible fence or tied in your yard LPS is NOT responsible for any injury, loss, or death of your pet that may occur.
9. Other Animal Interactions: We will do our best to keep interaction with stray or strange animals to a minimum. Please notify us if your dog is allowed to interact with any other specific known dogs in your neighborhood while we are leash walking.
10. House accidents/clean up : LPS will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. LPS is not responsible for carpet/flooring stains created by your pet(s). We request that you provide plastic bags, towels, cleaning products, paper towels, and trash bags. If there are accidents above and beyond the normal amount anticipated, LPS will charge a reasonable fee for clean up time.
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11. Privacy Policy: All of your information will be kept private and confidential. Lakeside Pet Sitting highly respects our clients entrusting us with the care of their home and pets. Information will not be shared unless requested in writing by the client or by subpoena of law enforcement agencies.
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12. Rates: LPS reserves the right to change our service rates at any time. Our rates are typically adjusted on Jan. 1st & July 1st if needed.
13. Damage to Client Property: LPS is NOT responsible for any damage done to clients property by the pets. If your Pet Sitter damages something in your home, please report it to the owner immediately. We require that an invoice, receipt, or estimate for repairs be provided to us within 30 days of the incident. We will provide a credit to your LPS account that will apply to any future services booked. Any damage claims over $500, or requiring refund or payment to the client will be processed by our insurance company. This will also apply if the sitter was unaware of the damage that occurred.